Training and Certifications Hardware Software Download
Susan Airey
digitalmek@engineer.com
Objective:
To continue to offer my technical
skills in positions requiring hands on technical leadership roles which
leverage my years of technical project implementation, team management and
solution design skills. An environment to lead into the next level of
enterprise networking with a team of skilled professionals working together
towards a common goal.
Overview of Current Skills:
Computer Technical
Sales and Support 15 Years
LAN/WAN Administration
and Engineering 10 Years (MCSE 1997)
Firewalls,
Routers, Switches and Hubs 10 Years
Internet/Firewall
Specialist (CCSA 8 Years)
Expert
Exchange / SMTP Email Administration with Disaster Recovery 10 Years
Expert Microsoft
Network Administrator (Active Directory, Exchange, IIS, SQL, Cluster, W2K,
W2003 etc)
Expert Team
or Project Leader with Technical, Communication, Documentation and Presentation
Skills
Incorporated
2004 2040488 Ontario Inc
Work Experience:
Strategic Connections Inc Mar
2007 Present
Senior
Systems Administrator
Report to Manager of IT Marcin Ozgo
IT
Department Team Member (team of 3)
Day to day
Server Support / Projects - Outlook / Exchange / POP3 Internet mail /
Blackberry / SQL / Active Dir
Project
Implement active directory domain, exchange 2007 server, File Server on iSCSI SAN with VM Ware
Bank Of
Senior
Messaging Analyst
Report to Manager of Operations Jeff
Zelding
Messaging
Support Team Member (team of 18)
Day to day
Server Support / Projects - Outlook / Exchange / Notes / OWA / Internet mail /
Blackberry / SQL / Active Dir Outages and Disaster Recovery Exchange 5.5,
2000 and 2003 Servers / Win2000 / 2003 / AD/
Project - Share
Point Team Site Development
Project -
Lotus Notes to Exchange/Outlook Migrations
Project -
Exchange 5.5 / 2000/ 2003 Migrations
Project
Migrate 3200 users form Blackberry Enterprise Edition 3.6 to 4.0
Systems
Admin Outage Response: Resolved 100+ outages exchange, blackberry, clusters, windows
2000/2003
Systems
Admin Exchange, Blackberry, OWA - 3rd level support for Messaging
Technicians
Systems
Admin Backup / Restore on Veritas / TSM, Dell / Compaq
Loaders for Exchange 2000/2003 and Lotus Notes
Systems
Admin Process Improvement and Documentation
Systems
Admin Operational Maintenance 250 Servers
Systems
Admin McAffee Group Shield for Exchange EPO
administration
Systems
Admin Pandemic Planning - On call rotation, remote administration, ORP
Program
Systems
Admin Business Continuity Planning Team Liaison to corporate committee
Systems
Admin MOM Tuning Project
Systems Admin
Exchange 2000 Server Decommissioning / Lease Returns
Systems
Admin - Metrics
Reporting Exchange, Blackberry,
Antivirus, Hardware Inventory
Training Viatil ITIL, Blackberry
Bank Of
Contract Exchange
Messaging Support Technician Level 3
Report to Manager of Operations Jeff
Zelding
Messaging
Support Team Member (team of 18) 6 month contract
1200 +
Trouble Tickets Resolved - Outlook / Exchange / Notes / OWA / Internet mail /
Blackberry
Server
Outages and Disaster Recovery Exchange 5.5, 2000 and 2003 Servers / Win2000,
2003 (100+ incidents)
Government of
Contract
Sr Systems Admin
Report to Manager of Operations Jeff
Bisson
Informatics
Server Support Team Member (team of 3)
Day to day
server support of 100 servers in a Windows 2003 Enterprise Environment
including Daily Status Reports
Day to Day
Admin of Brighstore ArchServ 11.0 on Dell PV110 LTO2 Drive, Antigen SPAM
Defense, MS Exchange 2003, Active Directory (Multiple OUs)
Royal Blue
Ticket System daily 3rd level support of queues and tickets
Remote
Community Support 3rd Level support for remote site techs
Project
Legal Registries and Justice Application Implementations (various apps)
Project
Cape Dorset NU Double backup capacity, add extra DLT Drive
Project
Pangnirtung NU Site Evaluation, assist remote tech
Project
Rankin Inlet NU Implement Win 2003 based payroll server
Project
all remote sites assist techs to implement new LTO2 drives, upgrade / config
ArchServ 9.0 to 11.0
IServ
Contract
NT Systems Admin Level 2 Tech Lead
Report to Hosting Service Director
Tony Khoo
NT Server
Support Team Member
Project -
Getronics Migration Technical Lead
Team Lead
coordinate team members to obtain project objective
Team Lead
Day to Day Project and Time Management
Successful
completion of project - migrate 100 servers in 6 weeks to new support team
Project
included 42 SDMT Servers from
Day to day
server support of 450 NT/Unix servers in a mixed infrastructure environment
Day to day
problem tickets, server changes and customer support and issue resolution
Roxio Inc
Sr Systems
Administrator Team Lead
Report to Operations Director Steve
Anderson
3 Building
CAN connected to Global WAN via VPN
150
Advanced Users / 30 NT servers
Team Lead
Team of 3 (including myself) (Sr Management in
Team Lead
Personnel Management and Motivation
Team Lead
Day to Day Project and Time Management
Team Lead
Interviewing, Staff Relations, Performance Reviews
Team Lead
Dept Financing, Purchase Order Management, Expense Submissions
Team Lead
Budget Planning 2003
Team Lead
Project Planning 2003
Team Lead
Department Meetings and Conferences
Project
Core Network Stabilization and Upgrade
Project
Implement Cisco 6509s and 3550s to replace existing switch backbone
Project
Implement Cisco 3548-12G Core switch
Project
Replace all existing Ethernet patch cables during switch implementation
Project
Implement Cisco VPN Concentrator for Site to Site Tunnels
Project
Migration of Global technical support services to RH
Project
Complete Renovation of Second floor to support 70 Users incl
Desktop Builds
Project
Telecom and Data re-cabling of second floor (350 drops)
Roxio Inc
Project
Build Brand New Server Room to Support 30 Tech Support Department Servers including:
Telecom,
Data, Power, HVAC, UPS, Racks and Tracks and Labor
Project
Technical support server migration from
Project
Redesign of existing server room, add Power, Data, Reduce Furniture, Eliminate
Clones
Project
Clone server migrated to Dell Racks and Servers with External Arrays
Project
Combine FTP Servers and re-implement
Project
Visual Source Safe to Perforce Migration
Project Migrate
Whats Up Gold Monitoring Server to RH from
Project
Implement SMTP Gateway with Exchange 2003
Project
Implement MS SUS for Patch Management (dev only)
Project
Implement Global File Replication Server for daily builds
Project
Implement Veritas Enterprise Edition and SDLT Auto Loader
Project
Server and Desktop migration Norton Antivirus Corporate Edition to Trend Micro
Enterprise AV Suite
Project Emergency
Migration of Checkpoint FW 4.0 to Cisco PIC 515e
Project
Network
Admin Day to Day support of 30 windows 2000 and Linux Servers including:
Active
Directory, Exchange, DNS, DHCP, IIS, SQL, File and Print etc
Network
Admin Day to Day (24/7) support of Security Systems for all 3 Buildings
Network
Admin Day to Day telecom support for all 3 buildings
(PRI, DS3,
ISDN, Fiber Optics, 250+ DID Lines, BIX, Meridian set programming, Voice Mail, Analog
fax/modem lines, Cisco Switches (6500, 3500 series), Routers (7400 series),
Fiber Switches, CAT 5 + 5E Ethernet Cabling
(700+ Drops), and Aspect Telecom Backbone, Aspect Sets)
Network
Admin Day to Day Purchasing, Order Tracking and Approval, Inventory
Management
Network
Admin Day to Day Disaster Recovery (24/7) hardware recovery, software
recovery
Network
Admin Day to Day Virus Server Admin incl. Daily Virus Detection routine and
ghost cleansing
Network
Admin Day to Day Security and Intrusion Detection Monitoring
Network
Admin Day to Day Ghost Image Management, patching and cleaning for QA /
Engineering
Network
Admin Day to Day Maintenance of Site Diagrams and Documents
Network
Engineer 24/7 Support LAN/WAN Network and Infrastructure for
Network
Engineer Day to Day Support of Global Firewall Infrastructure
Network
Engineer After hours support of Global Network including
Network
Engineer Backup to Primary Network Engineer for all routers and global WAN
Assets
ThinData Inc. (App Development + Hosting Provider) Jun 2001 - July 2002
Sr Systems
Administrator / Systems Team Leader
Report to CTO Chancellor Crawford
Team
Leader: Team of 3
Web Site
Support 200+ Web Sites
Server
Support 15+ NT 2000 and Linux Redhat Servers: WWW, Media Server, DNS, MX, POP
SQL 2000,
MS Exchange 2000, Network Monitoring, Hot Fix Monitoring, Backup and
Disaster
Recovery, PDC, File Server, Development Environment, Collocated Client Servers
Team Lead
Personnel Management and Motivation, Interviewing, Staff Relations, Performance
Reviews
Team Lead
Dept Financing, Purchase Order Management, Expense Submissions
Team Lead
Budget Planning 2002 - 2007
Project
Develop 24/7
Project
Backup and Disaster Recovery Strategy with Veritas Suite
Project
24/7 Network Monitoring at ASP engine Level with What's Up
Gold
Project
24/7 Outage Response Team (
Project
Policy and Procedure Documentation
Project
Upstream Bandwidth Provider Switchover
Project
SAN Implementation with Network Design and Budgeting
Project
Network Information and Administration Database and Application
Project Implement
Norton Anti-Virus Corporate Edition
Project Implement
SPAM Filtering and Control with Xamime Linux based Tool
Project Migrate
to new Server Room (in less then 6 Hours Production Downtime!)
Project
Path to MS Gold Partnership Certification with Fully Certified Staff
Project
VPN - E-Commuting and Remote Administration (24/7 Response Team)
User Support
35 In House Developers and Corporate Users running PCS with Windows 2000
Pro/Server,
MS Office, MS Interdev, MS Project, Design and Development Applications
Day to Day
- Server Checks and Log Reviews, Security and Intrusion Detection Monitoring,
Maintenance Requests, Client requests (www, ftp, email, dns, media streams
etc), Client Presentations and Quotes, Internal Meetings,
Resource
Planning, Purchasing and Lease Management
Public Service Employee Relations
Commission Jan 2001 - May 2001
BC
Provincial Government
Contract - Systems
Dept: Technical Systems Analyst
Report to Team Leader James Wall
Member of
Technical Analyst Team of 3
System and
User support in a 200 User NT 4.0/2000 environment
New Machine
builds, scripting, application installations and documentation
Windows
2000 Rollout Team, testing and administration
2nd level
helpdesk calls including hardware replacement, application installations, user
profiles,
User
education etc...
JCI Corporation (3 Positions) Mar 2000 - July 2000
IT Team
Leader May
2000 - July 2000
Report to CEO Charles Connaty
IT Team
leader: Team of 8
Team Lead
Personnel Management and Motivation
Team Lead
Day to Day Project and Time Management
Team Lead
Interviewing, Staff Relations, Performance Reviews
Team Lead
Dept Financing, Purchase Order Management, Expense Submissions
Team Lead
Department Meetings and Conferences
Team Lead
Creation of IT Vision 2000 LAN/WAN Upgrades and
Resource Planning
Team Lead Creation of IT
Budget 2000 - 2003
Management
of 3 Teams overseeing all aspects of Corporate Network: LAN/WAN/ISP, Internal
Security,
Business
Communications
Daily
Maintenance and Planning for NT Domains with 80+ User environments in escalated
growth mode
JCI Corporation (3 Positions) Mar 2000 -
July 2000
Local Area
Network Team Leader April
2000 - May 2000
Report to NOC Manager Bob Bergey
LAN/WAN/ISP
Team Leader: Team of 4
Team Lead
Personnel Management and Motivation
Team Lead
Day to Day Project and Time Management
Team Lead
Interviewing, Staff Relations, Performance Reviews
Team Lead
Dept Financing, Purchase Order Management, Expense Submissions
Team Lead
Department Meetings and Conferences
Project
Network Monitoring and Stabilization
Project
LAN/WAN Assessment
Management
of LAN/WAN/ISP Team Duties and Reports
Daily
LAN/WAN Administration, Team Management and project planning including NT4.0
SP5+, Exchange 5.5,
SMTP/POP
WINS, DNS, Radius, SQL 6.5/7.0, IIS 4.0, Backup, EMC SAN, FW-1, Nokia VoIp, Citrix
Winframe/Terminal
Server, ATM, Fiber Optic OC-12, Tigress Dial-Up
ISP:
Customer Support and Troubleshooting for all ISP related help calls including
DNS, POP, WWW
JCI Corporation (3 Positions) Mar 2000 -
July 2000
Technology
Specialist Mar
2000 - April 2000
Report to Noc Manager Bob Bergey
NOC
Technical Specialist: Fiber Optic OC12 ATM and SONET WAN
Newbridge
Training Sessions: ATM technology and terminology, Newbridge equipment
Administration
Detailed
understanding of the network design, plan and hardware configuration
Sales & Merchandising Group (3
Positions) Jul 1997 - Mar 2000
Internet
and Exchange Administrator Aug 1998 - Mar 2000
Report to VP Technology Services,
Susan Smith
Project
Creation of a Secured 24x7 E-Business Domain
Project
Design and Implement Checkpoint Firewall-1
Project
Implementation of all new Web Sites (approx 15 E-business sites)
Project 6
Site
Project
Train expanding Web Team of 3
Responsible
for 20+ Servers including SQL 6.5, IIS 4.0, MS Exchange 5.0/5.5, Checkpoint
Fwall-1,
BDC/PDC
WINS, DNS at Multiple Site Locations including
Cisco
Routers 1004, 2500 and 3600 10.x+ Series
Technical
Project Lead for all e-business and web enabled customer solutions
Daily
Administration and Troubleshooting of DMZ Domain and SQL Backend
Daily
Server Checks and User support for all Internet/intranet and exchange server
sites
After hours
support and disaster response for all LAN/WAN infrastructure
Manage
group projects, usually team of 3
Sales & Merchandising Group (3
Positions) Jul 1997 - Mar
2000
Help Desk
Manager Aug 1998 - Nov 1998
Report to Director of IT, Susan Smith
Promoted to
Helpdesk Manager (Temporary Assignment): team of 3
Managed the
Help Desk and User Support Team
Daily tasks
included: support calls, hardware repair coordination, equipment lease
management, equipment return and requisition, staff payroll and HR needs, new
hire training, product upgrades, disaster response, special projects etc.
Also
maintained Exchange/Web Administration Duties and operated as a backup to the
network administration team.
Sales & Merchandising Group (3
Positions) Jul 1997 - Mar
2000
Network
Administrator Jul 1997- Aug 1998
Report to Business Communications
Manager David Jennings
MCSE co-op
placement as Network Administrator, hired on full time after co-op period
Project
Network Upgrade and Stabilization: extensive reorganization and upgrade of all
network infrastructure
Daily
Administration and Support of a 30+ Compaq Server NT 4.0 LAN w/ 5 WAN Locations
over Frame Relay with Cisco Routers
3rd level
Support of 250 Users of an NT4.0 domain with TCP/IP, DHCP, WINS, DNS, MS SQL
6.5, MS Exchange 5.0, RAS, IVR, cc:mail, MS Proxy 2.0, MS IIS 3.0, ftp, www,
file services, Backup Exec daily backup, Cisco, pipeline and Ascend router
connections
User
support for Compaq laptops and desktops running MS and Custom corporate
applications
Computer Sales, Support, Purchasing,
Assembly, Troubleshooting 1992 1997
Cyber
Microsystems Purchaser/Technician
May 1996 - Aug 1997
Sue and
Micahs Owner
Operator Apr 1995
- May 1996
A Plus
Software Yonge Technical
Sales / Purchasing Jan 1995 - May
1996
Beginners
Computers Hardware
Technician Jan 1993 - Jan
1995
Home Based
PC Repair Hardware
Technician Mar 1992 - May
1997
Training
and Certifications, Skills, References:
Please see
my web site for these lists:
http://www.digitalmek.com/susanresume/index.htm